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Answers about downloads, seals, licenses and payment.
Downloads
Where do I find my files?
On the order confirmed page, in your email, and in Orders if you have an account.
What if a download link stops working?
Contact us with your order number. [Add link expiry and download limits.]
Seals
What do I get with the free seal?
A low-res PNG with a small watermark.
What is in the full seal set?
A high-res PNG, a transparent PNG and an SVG. [Confirm what the SVG contains.]
Can I make changes after I buy?
[Decide how edits to a bought seal work.]
Licenses
Which license do I need?
See how licensing works.
Where is my license PDF?
After payment, and in My licenses if you have an account.
Payment and refunds
Which payment methods do you take?
[Add payment methods.]
Can I get a refund?
See the refund policy.
Do I pay VAT?
[Add VAT wording once your accountant confirms it.]
Account
Do I need an account?
No. You can buy as a guest and create an account after your purchase.
How do I reset my password?
Use reset password.
Still need help? Contact us.